Please make sure first that the following 2 conditions are met:
1. The ride must have been longer than 50 meters.
2. The last trip must be concluded 5 minutes before. Otherwise, the rides were probably added up.
If the 2 conditions are met, please contact the customer service in writing or by phone.
It would be very helpful if you could give us the date and time as well as the start- and end-point of the journey.